At times, you may need to change a payment status on an order. For example, if you have an Offline Payment option set up, you'll want to change an order from "Pending" to "Paid" after your customer pays you.
To get started, click on the E-COMMERCE tool. From there, hover over TRACKING and click on ORDERS. This will bring you to your list of orders.
From your list of orders, click on the ORDER NUMBER you need to update.
Open the PAYMENT STATUS drop down menu and choose the appropriate status: PENDING, PAID, REFUNDED, or VOID.
After you make the necessary change, click on the SAVE CHANGES button.
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