If you are experiencing difficulty with uploading images to your Zibster account, there are a number of things you can try to troubleshoot. Very often the solution is an easy one or a combination of the following that will solve the problem.
RECOMMENDED BROWSERS
For Apple/Mac users, we recommend using Google Chrome to upload images, as these browsers are most compatible with our uploader.
For Windows/PC users, we recommend using Google Chrome to upload images, as this browser is most compatible with our uploader on Windows machines.
Make sure your browser is up-to-date by running updates for the browsers when you are prompted to. Outdated versions of your browser can cause compatibility issues with our uploader.
FILE TYPE
The main file types used throughout your Zibster Website Builder, ECommerce, Blog, and Mood Boards are JPG or PNG files.
In the FILES section of your account, you can upload any of the following file types:
JPG, JPEG, PNG, GIF, TTF, OTF, WOFF2, PDF, PSD, DOC, DOCX, XLS, XLSX, ZIP, ICO, MP3.
The maximum file size is 4MB. The maximum file size can be increased to 50MB with the Original Files.
If your images are not in one of these formats, you can use image editing software to convert them to JPG or PNG format. Simply changing the file extension will not convert the image to the correct format.
CLEAR YOUR BROWSER CACHE
If you've been working on your site for awhile or have worked on multiple pages within your site, your browser cache can hold on to old/incorrect information. While the purpose of this is to help speed up your browsing experience, it can get in the way when you are updating information more frequently than the browser is checking for new information.
See the links below for assistance with clearing your browser's cache:
If you're still experiencing trouble with uploading your images to your Zibster account after this, please get in touch with our customer support team, you can call us toll free at 1-844-353-3412 or send in a live chat from your account during our live support hours, Monday - Friday 9am - 6pm EST
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