How to Set Up an Automatic Response for Your Zibster Forms
Overview
Zibster Forms & Contracts lets you create a Thank You Message that appears after someone successfully submits a form. You can also send that message automatically by email to the person who completed the form.
Email delivery is turned off by default, so you must select Yes under EMAIL THANK YOU MESSAGE to enable it. The emailed response includes your custom subject and message, a copy of the submitted form information, and your business branding.
This guide explains how to customize the Thank You Message, enable the automatic email response, and understand what your clients see after submitting the form.
STEP ONE
Log in to your Zibster account and click FORMS in the left-side menu. This opens the Forms Dashboard.
STEP TWO
Click FORMS at the top center of the Forms Dashboard.
This displays the forms and contracts saved in your account.
STEP THREE
Find the form you want to update and click the form name to open it.
If you need to create a new form, click CREATE NEW FORM and complete the initial form setup before configuring the Thank You Message.
STEP FOUR
Click the gear icon in the top-right corner of the form editor, then click SETTINGS.
This opens the settings for the selected form.
STEP FIVE
Locate the THANK YOU MESSAGE section.
Enter the subject for the emailed response in the SUBJECT field. Enter your Thank You Message in the MESSAGE editor.
You can use the message to confirm that the form was received, explain when the sender can expect a reply, provide next steps, or share helpful links.
If you want Zibster to automatically email the Thank You Message after a successful submission, select Yes under EMAIL THANK YOU MESSAGE.
This option is set to No by default, so you must turn it on for each form where you want an automatic email response.
Every Zibster form requires an email address. When email delivery is enabled, Zibster sends the response to the email address entered with the form submission.
FINAL STEP
Click SAVE CHANGES.
Your Thank You Message settings are now saved.
After a successful submission, Zibster will display the Thank You Message unless you have entered a CUSTOM CONFIRMATION PAGE URL (OPTIONAL). If EMAIL THANK YOU MESSAGE is set to Yes, Zibster will also email the Thank You Message to the person who submitted the form.
What Your Clients See
What happens after a successful submission depends on your form settings.
If CUSTOM CONFIRMATION PAGE URL (OPTIONAL) is blank, your client sees the Thank You Message after submitting the form.
If you enter a custom confirmation page URL, Zibster redirects the client to that page instead of displaying the Thank You Message on screen.
When EMAIL THANK YOU MESSAGE is set to Yes, the client also receives a branded email at the email address entered on the form.
The email includes your custom subject and message, followed by the form name and a copy of the information the client submitted. Your logo or branding appears at the top of the email, and your business information and branding appear in the footer.
Helpful Notes
The Thank You Message and email settings are configured separately for each form, so you can create a response that matches the purpose of each form.
You can use your message to:
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Confirm that the form was submitted successfully
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Thank someone for contacting your business
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Share your expected response time
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Explain what happens next
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Provide session preparation or booking instructions
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Link to pricing, FAQs, booking pages, or other client resources
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Let clients know about studio closures or periods of limited availability
If you include links in your message, make sure you create them as clickable links if you want recipients to open them directly from the email.
Test Your Automatic Response
After saving your settings, submit a test entry using your own email address.
If you are using the standard Thank You Message, confirm that it appears correctly after the form is submitted. If you are using a custom confirmation page, confirm that the form redirects to the correct page.
If EMAIL THANK YOU MESSAGE is set to Yes, confirm that the email arrives, the subject and message appear correctly, the submitted form information is included, and any links work as expected.
If the email does not appear in your inbox, check your spam or junk folder.
Troubleshooting or FAQs
Why didn't the person who submitted the form receive the automatic email?
Open the form settings and confirm that EMAIL THANK YOU MESSAGE is set to Yes. This setting is No by default.
The sender should also check their spam or junk folder and confirm that the email address entered on the form was correct.
Will the Thank You Message appear if email delivery is turned off?
Yes. The on-screen Thank You Message and the emailed response are separate behaviors.
If EMAIL THANK YOU MESSAGE is set to No, the Thank You Message can still appear after a successful submission.
Why doesn't my Thank You Message appear after the form is submitted?
Check the CUSTOM CONFIRMATION PAGE URL (OPTIONAL) field in your form settings.
If a URL is entered, Zibster redirects the client to that page after a successful submission instead of displaying the Thank You Message on screen.
When is the automatic email sent?
Zibster sends the automatic email after a successful form submission when EMAIL THANK YOU MESSAGE is set to Yes.
Where does Zibster send the automatic response?
Every Zibster form requires an email address. The automatic response is sent to the email address entered with the form submission.
Does the email include the person's form answers?
Yes. The emailed Thank You Message includes a copy of the information submitted through the form.
Can I customize the email subject and message?
Yes. Enter your subject in the SUBJECT field and your response in the MESSAGE editor within the THANK YOU MESSAGE section.
Can each form have a different automatic response?
Yes. These settings are managed separately for each form.
Will changing one form affect my other forms?
No. Changes to the THANK YOU MESSAGE settings apply only to the form you are editing.
Need Help?
Zibster Support Hours: Monday–Friday, 9am–6pm EST
Phone: 844.353.3412
Channels: Phone, Live Chat, Support Ticket
