How to Use the Safe List in Your Zibster Mailbox
Overview
Your Zibster Mailbox includes a Safe List that allows trusted senders, domains, or IP addresses through your mailbox spam filtering. This can help make sure important emails from clients, vendors, newsletters, booking tools, or other business services are delivered to your inbox instead of being filtered as spam.
This guide walks you through how to add an email address, domain, or IP address to your Zibster Mailbox Safe List. You will also learn how to remove Safe List entries when they are no longer needed.
Zibster automatically includes trusted PhotoBiz and Zibster system senders in your Safe List. These entries help make sure you receive important account notifications, billing messages, form notices, order updates, and support-related emails.
When to Use the Safe List
Use the Safe List when you trust a sender and want to help prevent their messages from being filtered into spam. This is helpful for important client communication, vendor emails, trusted newsletters, scheduling tools, payment tools, or other business-related senders you do not want to miss.
Only add senders you trust. When you add an email address, domain, or IP address to your Safe List, you are allowing messages from that source through spam filtering.
Email Addresses, Domains, and IP Addresses
You can add three types of entries to your Safe List:
Email Address: Use this when you trust one specific sender, such as name@example.com.
Domain: Use this when you trust email from an entire business domain, such as example.com.
IP Address: Use this only when a trusted service gives you a specific sending IP address to allow.
For most users, adding a specific email address is the safest option. Be careful when adding an entire domain because it may allow messages from any sender using that domain.
STEP ONE
Log into your Zibster Mailbox at https://mailbox.zibster.com
STEP TWO
Click the menu icon in the top-right corner of your mailbox, then select Settings from the dropdown menu.
STEP THREE
Click Spam Settings to open your spam filtering options.
This area includes your Safe List and Block List settings.
STEP FOUR
Click the Safelist tab at the top of the Spam Settings area.
This is where you can manage trusted email addresses, domains, and IP addresses.
STEP FIVE
Click the type of item you want to add to your Safe List.
You can choose Email, Domain, or IP Address.
A popup window will appear. Type or paste the email address, domain, or IP address you want to add, then click Add.
FINAL STEP
Your new Safe List entry will appear in the list. Click Save to apply your changes.
After saving, messages from that sender, domain, or IP address should be allowed through your mailbox spam filtering.
How to Remove a Sender from Your Safelist
You can remove items from your Safe List if you no longer trust the sender or no longer need to allow their messages through spam filtering.
STEP ONE
Return to Spam Settings in your Zibster Mailbox settings.
STEP TWO
Click the Safelist tab.
STEP THREE
Find the email address, domain, or IP address you want to remove from your Safe List.
Select the entry, then click the Delete button at the bottom of the list.
FINAL STEP
Click Save to confirm your changes.
The sender, domain, or IP address will be removed from your Safe List. Future messages from that source will be filtered normally by your mailbox spam settings.
Additional Notes & Recommendations
Only add senders to your Safe List if you trust them completely.
Zibster and PhotoBiz system senders may already appear in your Safe List. These are included intentionally to help make sure you receive important account-related messages.
Use the Block List in Spam Settings if you need to block unwanted senders.
If you are not receiving an expected email, check your Spam folder, Block List, and Safe List for possible issues.
Be cautious when safelisting full domains. Safelisting one specific email address is usually safer than allowing an entire domain.
If you receive a suspicious email, do not click links, open attachments, or reply to the message. Mark the message as spam and delete it.
Rackspace, the email service provider for Zibster Mailbox, will not contact you directly by email to ask for your mailbox password or security details. If you receive a message claiming to be from Rackspace and asking for login information, treat it as suspicious.
Troubleshooting and FAQs
Why are Zibster or PhotoBiz entries already in my Safe List?
Zibster automatically includes trusted Zibster and PhotoBiz system senders in your Safe List. This helps make sure you receive important account notifications, billing messages, form notices, order updates, and support-related emails.
Should I safelist an email address or a domain?
In most cases, safelisting a specific email address is the best option. Safelisting a full domain allows messages from that entire domain, so you should only do that when you trust all senders using that domain.
Can the Safe List stop spam from reaching my mailbox?
No. The Safe List is used to allow trusted senders through spam filtering. To block unwanted senders, use the Block List in Spam Settings.
What should I do if I accidentally added the wrong sender?
Return to the Safelist tab in Spam Settings, select the entry, click Delete, then click Save. The sender will be removed from your Safe List.
What should I check if I am not receiving emails from a trusted sender?
Check your Spam folder first. Then review your Block List and Safe List in Spam Settings. If the sender is blocked, remove them from the Block List. If you trust the sender and want to help prevent future filtering, add their email address to your Safe List.
