Using Your Zibster Mailbox
Overview
Zibster Mailbox allows you to create a professional email address using your domain name, such as you@yourdomain.com. You can send and receive email through Webmail, purchase additional mailboxes, and manage each active email address from your Zibster account.
This guide explains the features included with Zibster Mailbox and how to access, add, manage, or cancel a Mailbox.
Prerequisites
Before setting up a Zibster Mailbox, make sure you have:
- An active Zibster account
- A domain name connected to your Zibster account
- Access to the domain you want to use for your email address
If you already have an active Mailbox, you will need its complete email address and mailbox password to log in to Webmail.
Zibster Mailbox Features
Each Zibster Mailbox includes:
- 25GB of email storage
- A professional email address using your domain name
- Built-in calendar, contacts, tasks, and notes
- The ability to send and receive attachments up to 50MB
- Access to your email through Webmail
Each Mailbox has its own email address, inbox, password, storage, contacts, calendar, tasks, and notes.
Access the Mailbox Section
Log in to your Zibster account and click MAILBOX in the left-side menu.
From the Mailbox section, you can:
- Open Webmail
- View your active mailbox accounts
- Add another Mailbox
- Update mailbox user information
- Change a mailbox password
Your active email addresses appear under Current Mailboxes.
Open Webmail
Click Go to Webmail to open your inbox in a new browser tab.
Webmail allows you to:
- Send and receive email
- Create and organize email folders
- Manage contacts
- View your calendar
- Create tasks and notes
- Update additional email preferences
The Go to Webmail button appears when you have an active Mailbox connected to your Zibster account.
You can also access Webmail directly at:
Enter your complete email address and mailbox password to log in. You do not need to log in to your Zibster control panel before using the direct Webmail address.
Add Another Mailbox
Click Add Mailbox to purchase and create another professional email address using a domain connected to your Zibster account.
Follow the prompts to select your domain, enter the new email address, and complete the mailbox setup. The portion entered before the @ symbol becomes the unique name for the Mailbox.
Common mailbox addresses include:
- hello@yourdomain.com
- info@yourdomain.com
- bookings@yourdomain.com
- yourname@yourdomain.com
Choose an email address that is easy for customers to recognize, remember, and enter correctly.
After setup is complete, the new email address will appear under Current Mailboxes.
Manage an Active Mailbox
Your active email addresses appear under Current Mailboxes.
Click the email address you want to manage. From the mailbox settings, you can update:
- The first name associated with the Mailbox
- The last name associated with the Mailbox
- The mailbox password
Save your changes after updating the mailbox settings.
For complete password instructions, see How to Reset Your Zibster Mailbox Password.
Cancel or Delete a Mailbox
If you no longer need a Mailbox and want to cancel or delete it you can do this one of two ways:
- Submit a Zibster Support Ticket
- Call Zibster Support 844.353.3412
Deleting a Mailbox permanently removes the email address and its stored information, which may include:
- Email messages
- Email folders
- Contacts
- Calendar information
- Tasks
- Notes
Before requesting cancellation, save or transfer any email messages and information you want to keep. Deleted mailbox information cannot be restored after the Mailbox has been removed.
For complete instructions, see How To Cancel Zibster Mailbox
If you have multiple mailboxes, provide Zibster Support with the complete email address of the Mailbox you want to cancel.
Additional Options and Helpful Notes
Zibster Account Password and Mailbox Password
Your Zibster account and your Zibster Mailbox use separate login credentials.
Your Zibster account password provides access to your control panel. Your mailbox password provides access to Webmail and any email application connected to the Mailbox.
Changing your Zibster account password does not change your mailbox password. Changing your mailbox password does not change your Zibster account password.
Managing Multiple Mailboxes
Each Mailbox is managed separately.
If you have more than one active email address, click the specific address under Current Mailboxes to access its settings. Changes made to one Mailbox do not update your other mailboxes.
Choosing an Email Address
A general address such as hello@yourdomain.com or info@yourdomain.com works well for standard business inquiries.
You can also create an address for a specific part of your business, such as:
- bookings@yourdomain.com for appointment requests
- orders@yourdomain.com for customer orders
- support@yourdomain.com for customer questions
- studio@yourdomain.com for general business communication
Changing an Existing Email Address
You can update the first and last name associated with an existing Mailbox from its settings.
Changing the portion of the email address before the @ symbol may require creating a different Mailbox. Contact Zibster Support before making changes if you need help replacing an existing mailbox address.
Creating a new Mailbox does not automatically transfer email messages, contacts, calendars, or other information from the original Mailbox.
Troubleshooting and FAQs
I do not see the Go to Webmail button. What should I do?
The Go to Webmail button appears when you have an active Mailbox set up in your Zibster account.
If you recently purchased a Mailbox but have not completed its setup, finish creating the email address first. After setup is complete, the Mailbox will appear under Current Mailboxes, and the Webmail option will become available.
Where do I send and receive email?
Click Go to Webmail from the MAILBOX section of your Zibster account.
You can also visit https://mailbox.zibster.com and log in using your complete email address and mailbox password.
Why can’t I log in to Webmail?
Confirm that you are entering your complete email address, including the domain name, and the password created specifically for that Mailbox.
Your Zibster account password and mailbox password may be different. If you cannot remember the mailbox password, reset it from the MAILBOX section of your Zibster account.
Can I change my mailbox password?
Yes. Click MAILBOX in the left-side menu, then click the email address listed under Current Mailboxes. Enter and save the new password from the mailbox settings.
For a complete walkthrough, see How to Reset Your Zibster Mailbox Password.
Can I create another email address?
Yes. Click Add Mailbox from the Mailbox section to purchase and set up an additional professional email address using a domain connected to your Zibster account.
Can I manage more than one Mailbox?
Yes. Each active Mailbox appears under Current Mailboxes. Click the email address you want to manage to access the settings for that specific Mailbox.
Can I recover a deleted Mailbox?
Mailbox deletion is permanent. Save or transfer any messages and other information you want to keep before requesting cancellation.
Contact Zibster Support before deleting a Mailbox if you have questions about preserving your email information.
