Zibster ECommerce allows you to create and use custom order status settings to help organize your order process. This internal tracking feature also enables you to send customer notifications linked to these statuses. Once you've set up custom order statuses, you can apply them to individual orders.
This guide will walk you through using a custom order status on one of your orders.
STEP ONE
Log into your Zibster account and click on ECOMMERCE in the left-side menu.
STEP TWO
Hover over TRACKING at the top of your control panel, then click on ORDERS.
STEP THREE
Click the ORDER NUMBER for the order you’d like to update with a custom order status.
STEP FOUR
In the upper right of your order details, click the STATUS button.
STEP FIVE
In the right-side menu that opens, click on Change Status under the Order Status section.
If you need to edit or add a new order status, click on Manage Statuses.
STEP SIX
From the Select Order Status dropdown menu, choose the desired status to apply or update for your client's order.
To send an email notification about the status update, check the box for send email notification with this order status change. Before sending, verify your client’s email address and customize the subject and message as needed.
Click Save and Email to send the order status update.
Your client will receive an email with the status update, similar to the example below.
Orders with a custom status will also appear in your order report on your dashboard.
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