How to Refund a Payment Made Through a Zibster Form
If you've received a payment through a Zibster Form using a credit or debit card, you're already set up with a merchant account to process those payments.
If you need to issue a refund, you’ll do that directly through your merchant account (not inside Zibster). This is because Zibster doesn't store or process your client's payment details — we simply connect with your payment provider to make everything work smoothly.
💳 How to Process a Refund
To issue a refund, follow the step-by-step instructions for your specific payment provider below:
🔐 Need Help With Your Merchant Account?
Since your payments are handled directly through your merchant, Zibster doesn’t have access to your transaction or account details. For any questions, such as tracking a refund or updating your account, we recommend reaching out to your merchant's support team.
