Check the Form Link

Ensure you are using the correct URL for your form. You can do this by clicking the Share Button, and then either use email invitations or copy the link before sending it to your client.

Guide: How to Share a Form

Check for an Expiration Date

Verify if you've set an expiration date for the form that has passed in your Zibster account under the form's settings.

Guide: How to Set an Expiration Date on a Form

Check Form Submission Limits

Confirm whether you've set a limit on the number of submissions, and if that limit has been reached.

Guide: How to Set a Submission Limit on a Form

Check Form Payment Block

If your form includes a payment option, make sure it’s properly connected to a payment merchant.

Guide: How to Add a Merchant

Check Submission Limits on Your Account

Review the home page of your Zibster account to ensure you haven't exceeded your monthly form submission limit (default is 500 submissions per month). Additional submissions can be purchased if needed.

Guide: Add Additional Form Submissions

Check File Uploads and Storage

Check if your form includes a file upload field, and if it does, ensure your account has enough available storage space.

Guide: Add Additional File Storage