How to Resend a Receipt to a Client in Zibster
If a client needs another copy of their receipt, you can resend it directly from your Zibster account in just a few clicks. This applies to purchases made through the ECommerce, Scheduler, Forms, or Invoices.
By following the steps below, you will open the original order and resend the receipt email to your client. You can also update the email details before sending.
STEP TWO
At the top of the ECommerce control panel, click Tracking, then select Orders from the dropdown menu.
This will open your full list of completed and pending orders.
STEP THREE
Locate the order you need to resend the receipt for.
You can scroll through the list or use the available filters to narrow your search. Once you find the correct order, click the Order Number to open the order details.
STEP FOUR
Inside the order details page, click the Resend button.
This prepares the original receipt to be sent again.
FINAL STEP
A panel will open on the right side of your screen.
You can:
- Update the client’s email address
- Edit the subject line
- Personalize the message
When you are ready, click Send to resend the receipt to your client.
Your client will receive the same receipt details from the original transaction.
What Your Client Will See
Your client will receive an email notification with a button to view their receipt online.
The receipt link remains active for 7 days. After 7 days, the link expires. If your client needs access again after expiration, you will need to resend the receipt.
While the link is active, your client can view and print a copy of the receipt for their records.
Helpful Notes
- Resending a receipt does not create a new charge.
- You cannot edit the original order details, products, services, or totals.
- If payment was processed through Square or PayPal, the receipt reflects the finalized transaction recorded at the time of purchase.
- The resent receipt always matches the original completed transaction.
