Why Isn’t My Coupon Code Working in Zibster?
If a coupon code is not applying at checkout, it is usually due to a setup limitation or usage rule tied to the coupon. Zibster coupons can be restricted by dates, number of uses, item eligibility, and order requirements. This article explains the most common reasons a coupon may not work and how to resolve each issue.
Common Reasons a Coupon May Not Work
The Coupon Has Already Been Used
If the coupon is set to a limited number of uses (including single-use coupons), it cannot be redeemed again once the limit is reached.
Check the following:
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Max Number of Uses in the coupon settings
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Whether the coupon has already been redeemed by a client
The Coupon Is Expired or Not Yet Active
Coupons only work within the date range defined in the coupon settings.
Check the following:
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Begin Date
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Expiration Date
If the current date falls outside this range, the coupon will not apply.
The Coupon Does Not Apply to the Item in the Cart
If the coupon is restricted to specific items or item types, it will only apply when an eligible item is added to the cart.
Check the following:
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Whether the coupon is restricted to:
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Specific products
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Services
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Scheduler services
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That the eligible item is actually added to the cart
Note: Zibster does not support coupons for packages.
Minimum or Maximum Order Requirements Are Not Met
Some coupons require the order total to fall within a specific price range.
Check the following:
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Min Order Price
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Max Order Price
If the order total does not meet these requirements, the coupon will not apply.
A Sale Campaign Is Already Applied
Depending on your Sale Campaign settings, coupons may not be allowed on items that are already discounted.
Check the following:
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Whether the item is currently part of an active Sale Campaign
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Your Sale Campaign settings related to coupon stacking
Coupons Are Being Used in an Unsupported Checkout Type
Coupons only work in supported checkout experiences.
Coupons work with:
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Ecommerce checkout
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Scheduler checkout
Coupons do not apply to:
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Invoices
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Form payments
Helpful Notes
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Only one coupon code can be used per order.
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Coupon codes are case-sensitive. Be sure the code is entered exactly as created.
