How do I add a mailbox?

How to Purchase and Set Up a Zibster Mailbox

Overview

A branded email address, such as info@yourdomain.com, helps your business look professional, build trust with clients, and keep your communication consistent with your brand. Zibster Mailbox allows you to purchase and configure a custom email address using your domain name.

This guide walks you through how to purchase a Zibster Mailbox and set up your branded email address.

Important Notes Before You Begin

Mailbox purchases are non-refundable once registered.

Once a mailbox email address is created, it cannot be changed. If you need a different email address later, you will need to purchase a new Mailbox.

Each Zibster Mailbox is one separate email address. For example, info@yourdomain.com, hello@yourdomain.com, and support@yourdomain.com would each require their own mailbox.

To activate your Zibster Mailbox, you must either have a domain already set up on your Zibster account or have access to manage your domain’s DNS settings so the required MX records can be added.

If your domain is hosted with a third-party provider, the required MX records must be added before the mailbox can send and receive email properly.

STEP ONE

Log into your Zibster account and click MAILBOX in the left-side menu. This opens the Mailbox section, where you can purchase and manage branded email addresses for your Zibster account.

STEP TWO

Click ADD MAILBOX to begin the purchase process.

Choose the number of mailboxes you want to purchase.

Each mailbox creates one branded email address. For example, if you want both info@yourdomain.com and support@yourdomain.com, you will need to purchase two mailboxes.

Mailbox pricing options include:

$6/month per email address

$72/year per email address

Pricing may vary based on your Zibster membership type.

STEP THREE

Click BUY NOW to complete your purchase.

You can use the payment method already on file or enter a new card during checkout.

After your purchase is complete, your Mailbox will be available to set up.

STEP FOUR

Return to the MAILBOX section of your control panel and click SETUP NEW MAILBOX.

STEP FIVE

Enter the required information to create your branded email address.

Depending on your setup screen, you may be asked to enter:

First Name

Last Name

New Email Address, such as yourname@yourdomain.com

Retype Email Address

Password

Retype Password

Double-check the spelling of your email address before submitting. Once the mailbox is created, the email address cannot be edited.

FINAL STEP

Click SUBMIT to save your mailbox configuration.

Once submitted, your mailbox will be created using the email address and password you entered.

If your domain is hosted with a third-party provider, the required MX records must be added before the mailbox becomes active.

Additional Options and Helpful Notes

After your mailbox is configured, you can access your email through webmail or connect it to an email client such as Apple Mail or Outlook.

If your domain is managed through Zibster, the required email records may already be handled for you.

If your domain is hosted with a third-party provider, you may need to add the required MX records before the mailbox can send and receive email properly.

Additional setup steps may be required when connecting your mailbox to a third-party email client.

If you need DKIM enabled for your Zibster Mailbox, contact the Zibster Support Team for assistance.

Troubleshooting and FAQs

Can I change my mailbox email address after creating it?

No. Once a mailbox email address is created, it cannot be changed. If you need a different email address, you will need to purchase a new mailbox.

Are mailbox purchases refundable?

No. Mailbox purchases are non-refundable once registered.

How many mailboxes do I need?

Each mailbox is one separate email address. If you only need one address, such as info@yourdomain.com, you only need one mailbox. If you need multiple addresses, each one requires its own mailbox.

Do I need a domain before setting up a Zibster Mailbox?

Yes. To use a branded email address, you need a domain connected to your Zibster account or access to manage your domain’s DNS settings.

Why is my mailbox not receiving email yet?

If your domain is hosted with a third-party provider, the required MX records may need to be added to your domain’s DNS settings before email can work properly.

Can I use my Zibster Mailbox with Apple Mail or Outlook?

Yes. You can connect your Zibster Mailbox to supported email clients such as Apple Mail or Outlook. Additional email client setup may be required.

What should I do if I need DKIM enabled?

If you need DKIM enabled for your Zibster Mailbox, contact the Zibster Support Team for assistance.

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