How to Point Your Domain Registered with Wix to Zibster Using an A Record and CNAME Record
If your domain name is registered with Wix, you can still use it with your Zibster website. While Zibster normally recommends updating your name servers to point your domain, Wix does not allow name server changes. Instead, you will connect your domain using DNS records (an A Record and a CNAME Record).
This guide will walk you through how to update your DNS inside Wix so your domain loads your Zibster website correctly.
Important Things To Know Before You Start
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Wix does not allow you to update name servers, so the domain must be connected using DNS records.
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Using A Records may affect certain tracking tools depending on Wix's DNS environment.
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You will need access to your Wix account where your domain is registered.
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You will continue renewing your domain through Wix unless you transfer it to Zibster or another registrar.
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If you want Zibster to manage your domain renewal and DNS, you can transfer your domain into your Zibster account.
Learn More: How to Transfer a Domain Into Zibster
STEP ONE
Submit a Domain Setup Request
Log into your Zibster account.
Submit a Domain Setup Request with the domain you want to connect.
The Zibster team will prepare your account for your domain and send you a confirmation email once the setup is ready.
STEP TWO
Log into Your Wix Account and Update the DNS Records
In your Wix domain settings, update the following records:
| Type | Host | Value | TTL |
|---|---|---|---|
| A | @ | 18.235.135.157 | Lowest possible |
| CNAME | www | @ | Lowest possible |
Make sure there are no other A Records or CNAME Records in place for Wix products that could override Zibster's settings.
Need help with this step? Check Wix’s guide: Managing DNS Records in Your Wix Account
Notes:
- “@” refers to your root domain (example: yourdomain.com)
- TTL should be set to 30 minutes
STEP THREE
Wait For Internet Propagation
After saving your DNS changes, internet propagation can take 24–48 hours.
During this time:
- Your domain will begin pointing to your Zibster website.
- An SSL certificate will be automatically applied.
- Your Website Builder access will restore once propagation is complete.
TROUBLESHOOTING
Incorrect or Extra DNS Records
Make sure there are no additional A Records or CNAME Records for:
- Wix website hosting
- Wix parking pages
- Old or incorrect IP addresses
- Subdomains like www2 or m
Only the Zibster A Record and CNAME should remain.
Wix Not Saving DNS Updates
Wix may require “Save,” “Publish,” or “Confirm Changes.” Make sure the updates are fully applied.
SSL Not Applied After 48 Hours
If your domain shows a security warning:
- Verify the A Record and CNAME are correct
- Remove conflicting DNS entries
- Contact Zibster Support to confirm your domain setup is complete
HOW TO CHECK YOUR DNS
Use a public DNS lookup tool such as:
- whatsmydns.net
- dnschecker.org
You should see:
• A Record (@) → 18.235.135.157
• CNAME (www) → yourdomain.com
NEED HELP?
If you need help updating DNS inside your Wix account, Wix Support can walk you through the steps.
You can also contact Zibster Support:
- Phone: 844.353.3412
- Live Chat: Available inside your Zibster control panel
- Support Ticket: Submit through the Zibster Assistant
Support is available Monday–Friday, 9am–6pm EST.
