How to Use the Safe List in Your Zibster Mailbox
Your Zibster Mailbox includes built-in spam protection tools that help keep your inbox safe. One of these tools is the Safe List (also known as a whitelist). Adding an email address, domain, or IP address to your Safe List ensures messages from that sender always go directly to your inbox and are not filtered as spam. This is helpful for newsletters, trusted vendors, or any sender you want to receive without interruption.
By default, Zibster system notification servers are already included in your Safe List so you receive important account-related emails.
STEP ONE
Log into your Zibster Mailbox at https://mailbox.zibster.com
STEP TWO
Click the menu icon in the upper-right corner and select Settings from the dropdown.
STEP THREE
Click Spam Settings to open your spam management options.
STEP FOUR
Select the Safelist tab at the top. Here you can safelist:
- Domains
- Email addresses
- IP addresses
STEP FIVE
Click the category you want to add (Email, Domain, or IP Address). A popup window will appear. Enter the address, domain, or IP you want to safelist, then click Add.
FINAL STEP
Your new entry will appear in the list. Click Save to apply your changes.
How to Remove a Sender from Your Safelist
STEP ONE
Return to Spam Settings in your Zibster Mailbox settings.
STEP TWO
Click the Safelist tab.
STEP THREE
Select the email address, domain, or IP address you want to remove, then click Delete at the bottom of the list.
FINAL STEP
Click Save to confirm. The sender will now be removed from your Safe List.
Additional Notes & Recommendations
- Only safelist senders you trust completely.
- To block unwanted senders, use the Block List inside your Spam Settings.
- If you are not receiving an expected email, check your Spam folder, Block List, and Safe List for potential issues.
- If you suspect phishing, do not click any links. Mark the message as spam and delete it.
- Rackspace (our email service provider) will never contact you directly about password or security issues. Any email claiming otherwise should be treated as suspicious.
