How to Customize Form Submission Settings in Zibster
Overview
Zibster Forms includes submission settings that control what happens after someone completes a form. You can display a thank you message, automatically email a confirmation to the person who submitted the form, receive email notifications, or redirect visitors to a custom confirmation page.
You can also limit how many submissions a form accepts and set an expiration date. This guide walks you through accessing your Zibster Form Settings and explains how each submission option works.
STEP ONE
Log in to your Zibster account and click FORMS in the left-side menu.
This opens the Forms Dashboard.
STEP TWO
Click FORMS at the top center of the Forms Dashboard.
This opens the area where you can manage your existing forms and create new forms.
STEP THREE
Click the name of the form you want to update, or create a new form.
If you have multiple categories or pages of forms, use the search bar to locate the form you want to edit.
STEP FOUR
Click the gear icon in the top-right corner of the form, then click SETTINGS from the menu.
This opens the settings panel for the form.
FINAL STEP
Review and update the Form Settings you want to use.
When you are finished, click SAVE CHANGES at the bottom of the settings panel.
Your updated settings will apply to future submissions of the form.
Form Submission Settings Explained
Thank You Message
The Thank You Message controls the confirmation visitors see immediately after successfully submitting your form.
You can configure the following options:
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Thank You Message: Controls whether a confirmation message appears after the form is submitted.
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Subject: Sets the heading for the confirmation message. It is also used as the email subject when the thank you message is emailed to the person who submitted the form.
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Message: Sets the main confirmation text. The same message is used as the email body when email delivery is enabled.
Your thank you message is a good place to confirm that the submission was received and explain what the client should expect next.
Email Thank You Message
The Email Thank You Message setting controls whether the thank you message and a copy of the submitted form are automatically emailed to the person who submitted it.
When enabled, the confirmation is sent to the email address entered in the form.
You can use this message to provide information such as:
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Next steps
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Appointment or session preparation information
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Frequently asked questions
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Important reminders
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Links to additional resources
Zibster Forms require an Email field. The email address entered in this field is used for the confirmation email and connects the submission to the corresponding person in your built-in Zibster Contacts.
For more information, see How to Set Up an Automated Reply to Form Submissions.
Email Notification
The Email Notification setting controls where Zibster sends an email notification when someone submits the form.
If you leave the notification email field blank, Zibster sends the notification to the email address associated with your Zibster account login.
You can also enter multiple email addresses when more than one person needs to receive submission notifications. Separate each email address with a comma.
For more information, see Updating Email Settings for Form Submissions.
Custom Confirmation Page URL
The Custom Confirmation Page URL allows you to send visitors to another webpage or file after they successfully submit the form.
Common uses include:
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A custom thank-you page
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A session preparation page
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A style guide
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A downloadable PDF
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An email signup incentive page
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A page explaining the next step in your workflow
Enter the full URL of the page or file you want the visitor to see after submitting the form.
If you leave the Custom Confirmation Page URL blank, the visitor remains on the form page and sees the standard confirmation message based on your Thank You Message settings.
For complete setup instructions, see How to Set Up a Custom Confirmation Page for Zibster Forms and Contracts.
Important Note About Deleted Confirmation Pages or Files
Zibster records the form submission before sending the visitor to the Custom Confirmation Page URL.
If the webpage or file used for the confirmation URL is later deleted, the visitor can still submit the form successfully. However, they may be redirected to a 404 Page Not Found screen afterward.
If you delete, move, or replace the webpage or file being used, update or remove the Custom Confirmation Page URL in your Form Settings.
Additional Form Settings
The SETTINGS area also includes options that control how many submissions a form can accept and how long the form remains available.
Submission Limit
The Submission Limit allows you to set a maximum number of submissions for a form.
This can be useful for:
- Limited registrations
- Contests
- Applications
- Event signups
- Limited-availability offers
- Other forms where you only want to accept a specific number of responses
Once the submission limit is reached, the form stops accepting additional submissions.
For more information, see How to Limit the Number of Submissions on a Zibster Form.
Expiration Date
The Expiration Date allows you to automatically stop accepting new submissions after a specific date.
The form remains available through the selected expiration date and closes at the end of that date.
This can be useful for:
- Registration deadlines
- Seasonal promotions
- Applications
- Contests
- Event signups
- Other time-sensitive forms
For more information, see How to Set an Expiration Date for a Zibster Form.
Helpful Notes
Any Tag applied to a Zibster form is automatically added to the contact when the form is submitted. This applies whether the person is a new contact or already exists in your Zibster Contacts.
Because the Email field is required on Zibster Forms, each submission is associated with an email address in your built-in Zibster Contacts.
If you use a Custom Confirmation Page URL, periodically submit a test form to make sure the destination still works. This is especially important after reorganizing website pages, changing URLs, or replacing downloadable files.
It is also a good idea to test your form after changing any submission settings so you can confirm that the thank you message, confirmation email, notification email, and redirect behave as expected.
Troubleshooting & FAQs
Why didn't my client receive the confirmation email?
Confirm that Email Thank You Message is enabled and that the client entered a valid email address when submitting the form.
Ask the client to check their spam or junk folder if the message does not appear in their inbox.
Why didn't I receive a form submission notification?
Review the Email Notification setting and confirm that the notification email address is entered correctly.
If the notification email field is blank, the notification is sent to the email address associated with your Zibster account login.
If you entered multiple addresses, confirm that each email address is separated by a comma.
Why does my client see a 404 page after submitting the form?
Review the Custom Confirmation Page URL. The webpage or file used for the redirect may have been deleted, moved, or entered incorrectly.
The form submission itself is still recorded successfully. Update the Custom Confirmation Page URL, then submit a test form to confirm that the new destination works.
Why did my form stop accepting submissions?
Check the Submission Limit and Expiration Date in the Form Settings.
The form may have reached its maximum number of submissions or passed its configured expiration date.
Need Help?
Zibster Support Hours: Monday–Friday, 9am–6pm EST
Phone: 844.353.3412
Channels: Phone, Live Chat, Support Ticket
