How to Set Scheduler Policies in Zibster
The Policies section of your Zibster Scheduler allows you to define your booking and cancellation rules. You can control how far in advance clients can book appointments, whether they can cancel online, and how much notice is required for cancellations.
These settings help you manage your schedule efficiently and set clear expectations for your clients.
STEP ONE
Log into your Zibster account and click SCHEDULER in the left-side menu.
STEP TWO
At the top center of your Scheduler control panel, click POLICIES.
STEP THREE
Set Your Appointment Cancellation Policy
Choose whether clients can cancel their appointments online and how much notice they need to give.
You can select from the following options:
- Never (clients cannot cancel online)
- Up to 24 hours before the appointment
- Up to 48 hours before the appointment
- Up to one week before the appointment
- Anytime
Click SAVE CHANGES to apply your cancellation policy.
Important Note: If you allow online cancellations for appointments that include a payment, refunds must be processed directly through your merchant account. Refunds are not issued automatically by Zibster.
STEP FOUR
Set Your Appointment Lead Time Policy
The lead time determines how far in advance a client can book an appointment online.
Choose from the following options:
- Anytime
- 1 hour
- 2 hours
- 8 hours
- 24 hours
- 48 hours
- 72 hours
- 1 week
- 2 weeks
- 1 month
Click SAVE CHANGES to apply your lead time settings.
