How to Add Users to Your Zibster Account
Overview
The Users feature in Zibster allows you to securely give other people access to your account without sharing your main login information. You can add team members, assistants, vendors, partners, or Zibster Support as users and control which areas of your account they can access.
This helps protect your account while still allowing others to assist with your website, marketing, products, services, forms, contacts, Mood Boards, billing, or other account features. Each user receives their own login credentials, and you can customize permissions for each user.
This guide walks you through how to add a new user to your Zibster account and assign permissions.
Why Use the Users Feature?
Adding users allows you to collaborate safely and efficiently without sharing your main account password or PIN.
Common reasons to add a user include:
Allowing assistants or team members to help manage your website.
Allowing marketing team members to manage email campaigns.
Giving vendors or partners temporary access to assist with website updates.
Allowing team members to help manage products, services, forms, contacts, or Mood Boards.
Providing temporary access to Zibster Support for troubleshooting.
Controlling exactly what areas each person can access.
Each user only sees the areas you allow through permissions. You can update or remove a user’s access at any time.
Prerequisites
Before adding a new user, make sure you have:
The first name and last name of the person you are adding.
A unique email address for the person you are adding.
A mobile phone number for the user’s Two-Factor Authentication Phone.
Access to the MY ACCOUNT section of your Zibster account.
The email address must be unique and cannot already be associated with another Zibster or PhotoBiz account.
STEP ONE
Log in to your Zibster account and click MY ACCOUNT in the left-side menu.
This opens your account settings, where you can manage account details, billing information, users, permissions, and related account tools.
STEP TWO
At the top of the My Account section, click USERS.
This opens the Users & Permissions area of your Zibster account, where you can view existing users and add new users.
STEP THREE
Click NEW USER to begin adding a new user.
This opens the user setup form where you can enter their account information and assign permissions.
STEP FOUR
Enter the required information for the person you are adding.
You will need to enter:
First Name
Last Name
Email Address
Two-Factor Authentication Preference
The Two-Factor Authentication Preference controls how the user receives login verification codes.
Phone can be used to send two-factor authentication codes by text message. The phone option is only available to clients in the United States and Canada. If you select this option, enter the user’s mobile phone number.
Email can be used to send two-factor authentication codes to the user’s account email address. This method is available for all Zibster users.
STEP FIVE
In the Permissions section, choose what areas of the account this user can access.
Permissions allow you to control which parts of your Zibster account are available to the user. Permissions may include website tools, email marketing, products, services, forms, contacts, Mood Boards, account management features, and more.
Only select the permissions the user needs to complete their work.
STEP SIX
Review the additional access options for the user.
Depending on your account settings, you may see options such as:
Allow Account Purchases
Allow My Account Section Access
Allow Account Purchases controls whether the user can purchase Pro Services, upgrades, or other account-related items.
Allow My Account Section Access controls whether the user can access account-level settings, billing information, user management, and other account tools.
Use these settings carefully. Zibster recommends giving each user only the permissions they need.
FINAL STEP
Once you have finished configuring the user’s information and permissions, click CREATE USER.
After the user is created, their profile will appear in the Users & Permissions section of your account.
The new user will receive an email containing a temporary password. During their first login, they will be prompted to create their own password and 4-digit PIN.
Once setup is complete, their account access will match the permissions you assigned.
What Happens Next?
After you add a new user:
The new user will appear in the Users & Permissions section of your account.
They will receive an email with a temporary password.
When they log in for the first time, they will be asked to set their own password.
They will be asked to create a 4-digit PIN.
Their account access will match the permissions you selected.
Helpful Notes
Adding users helps keep your Zibster account secure because each person can log in with their own credentials instead of sharing the main account login.
User permissions can be customized based on each person’s role. For example, a marketing assistant may only need access to marketing tools, while a team member responsible for account management may need access to the MY ACCOUNT section.
If someone no longer works with your business, review your Users & Permissions section and update or remove their access.
Some account areas may depend on specific permissions being enabled. If a user cannot see an area you expected them to access, review their permissions in the Users & Permissions section.
Troubleshooting and FAQs
Why does the user need a unique email address?
Each user must have a unique email address so their login can be securely connected to their own user profile. The email address cannot already be associated with another Zibster or PhotoBiz account.
Why does the user need a Two-Factor Authentication Phone?
The Two-Factor Authentication Phone is used for login verification. This helps protect your account by requiring the user to verify their identity when signing in.
Can I limit what a user can access?
Yes. You can customize permissions so each user only has access to the areas they need.
Should I allow access to the My Account section?
Only allow My Account section access if the user needs to manage account-level settings, billing details, users, or other account tools. For most assistants, vendors, partners, or contractors, limited permissions are recommended.
Can I give someone temporary access?
Yes. You can add a user when someone needs temporary access, such as a vendor, partner, or Zibster Support. When access is no longer needed, review the Users & Permissions section and update or remove the user.
Can I update a user’s permissions later?
Yes. You can return to the Users & Permissions section to review or update a user’s access.
What should I do when someone no longer needs access?
If a user no longer needs access to your Zibster account, review the Users & Permissions section and update or remove their access.
If you need help setting up users or have questions, our Support Team is here to help.
Phone: 844.353.3412
Hours: Monday – Friday, 9am to 6pm EST
Support is available via phone, live chat, or support ticket.
