How to Delete Contacts in Zibster
Overview
You can permanently delete contacts from your Zibster CRM when you no longer need their contact record or associated activity history.
Deleting a contact removes the contact and related information, including form submissions, conversations and emails, Mood Boards activity, files, Scheduler appointments, and email invite history. Because deleted contacts cannot be recovered, review each contact carefully before confirming the deletion.
If you only want to stop a contact from receiving marketing emails, you do not need to delete them. You can keep their contact record and history while updating their email preferences instead.
Important Warning Before Deleting Contacts
Deleting a contact is permanent and cannot be undone.
When you delete a contact, Zibster permanently removes associated information such as:
- Form submissions
- Conversations and emails
- Mood Boards activity
- Files
- Scheduler appointments
- Email invitation history
If you may need access to a contact's previous messages, Mood Boards activity, appointments, files, or form submissions, keep the contact in your CRM instead of deleting them.
STEP ONE
Log in to your Zibster account and click CONTACTS in the left-side menu.
This opens the Contacts area, where you can search for and manage contact records.
STEP TWO
Find the contact or contacts you want to delete. You can use the search field to locate a specific contact by name, email address, or other contact information.
Select the checkbox next to each contact you want to remove, then click DELETE at the top of the page.
You can select multiple contacts if you need to delete more than one at the same time. Review all selected contacts carefully before continuing because each selected contact and its associated information will be permanently removed.
FINAL STEP
Zibster will display a confirmation message explaining that deleting the contact will permanently remove associated information, including form submissions, conversations, Mood Boards activity, files, Scheduler appointments, and email invite history.
Review the warning and confirm that you have selected the correct contact or contacts.
Click YES, DELETE THEM to complete the deletion.
Once confirmed, the selected contacts and their associated information are permanently removed from your Zibster account and cannot be recovered.
Additional Options and Helpful Notes
Stop Marketing Emails Without Deleting a Contact
You do not need to delete someone from your Zibster CRM simply because they should no longer receive marketing emails.
Contacts who have unsubscribed from marketing emails do not receive Marketing Campaigns, Email Automations, or other marketing emails from your account. Their contact record can remain in your CRM so you can continue to access their available historical information.
Manage Email Preferences Instead
If you want to keep a contact and their history but prevent marketing communication, update the contact's email preferences from their contact profile instead of deleting the contact.
This is usually the better option when you still need access to previous conversations, Mood Boards activity, Scheduler appointments, files, or form submissions.
Deleting Multiple Contacts
You can delete multiple contacts at the same time by selecting the checkbox next to each contact before clicking DELETE.
Because deletion cannot be undone, verify every selected contact before confirming the action. All selected contacts and their associated information will be permanently removed.
Need Help?
Zibster Support Hours: Monday–Friday, 9am–6pm EST
Phone: 844.353.3412
Channels: Phone, Live Chat, Support Ticket
