How to View and Print Your Zibster Billing History and Receipts
Overview
Your Zibster account HISTORY allows you to review billing transactions and certain account activity from your control panel. Your History may include membership charges, service purchases, credit card updates, password resets, and other account activity.
For completed purchases that include an ORDER NO., you can open the transaction to view and print a receipt. This guide explains how to search your Zibster account History, find a billing transaction, and print or save a receipt for your records.
Zibster does not issue manual invoices for automatic membership billing. Your HISTORY provides receipts for payments that have already been processed.
STEP ONE
Log into your Zibster account and click MY ACCOUNT in the left-side menu.
This opens your account settings, where you can manage your membership, billing information, account details, users, and other account settings.
STEP TWO
Hover over ACCOUNT DETAILS at the top of the My Account control panel.
Click HISTORY from the dropdown menu.
Your HISTORY section includes billing transactions and certain account activity associated with your Zibster account.
STEP THREE
Use the FROM DATE and TO DATE fields to select the date range you want to review.
Select the number of results you want to display from the PER PAGE dropdown, then click SEARCH.
Your results may include membership charges, purchases, credit card updates, password resets, and other account activity recorded during the selected date range.
STEP FOUR
Find the billing transaction you want to review.
Transactions with an available receipt display an ORDER NO. in the History results. Click the ORDER NO. for the transaction to open its receipt details.
Activity such as a password reset or credit card update may appear without an Order Number because no purchase was made for that activity.
FINAL STEP
Click PRINT from the receipt details to open a printable copy of your receipt.
You can print the receipt or use your browser or computer's print options to save a PDF copy. The receipt can then be used for bookkeeping, tax records, expense documentation, or other business records.
Understanding Your Zibster Account History
Your HISTORY section is more than a list of payments. It can also provide a record of certain changes and actions associated with your account.
Depending on your account activity, your History may include:
- Membership charges
- Domain and email purchases
- Credits or refunds issued
- Original Files and other account upgrades
- Pro Services purchases, including SEO Go, We Build It For You, Custom Website, Coaching, Social Media Marketing, Dedicated Account Manager, and Logo Design
- Credit card updates
- Password resets
- Other Zibster purchases or account activity
Billing transactions generally include a date, description, Order Number, and amount. Some account activity may also identify the user who performed the action in the ACTION BY column.
Additional Options and Helpful Notes
Receipts vs. Invoices
Your Zibster History contains receipts for payments that have already been processed. Some customers may refer to these records as invoices, but Zibster does not issue manual invoices for automatic membership billing.
Your Zibster membership is automatically billed to the payment method associated with your account according to your billing schedule.
Monthly and Annual Membership Billing
Depending on your account setup, your Zibster membership may be billed monthly or annually. Each completed membership charge will appear as a transaction in your History.
Email Payment Notifications
Zibster also sends an email notification when your membership is billed or when certain services are purchased.
You can keep these emails for your records or return to HISTORY when you need to access a receipt later.
Searching Older Transactions
If you do not see the payment or activity you are looking for, check your FROM DATE and TO DATE selections.
Expand the date range and click SEARCH again to look for older records.
Credit Card Updates and Password Resets
Credit card updates and password resets may appear alongside billing transactions because HISTORY also records certain account activity.
These entries typically do not have an Order Number or receipt because they are not purchases.
Troubleshooting and FAQs
Why don't I see a specific payment?
Check the selected date range first. The payment may have occurred outside the dates currently displayed.
Adjust the FROM DATE and TO DATE, then click SEARCH again.
Why does my History show password resets or credit card updates?
The Zibster HISTORY section records certain account activity in addition to billing transactions.
You may see password resets and credit card updates alongside membership charges and purchases. These records help provide a history of activity associated with your account.
Why doesn't an entry have an Order Number?
An Order Number is associated with a purchase or billing transaction.
Account activity such as a password reset or credit card update may not have an Order Number because no payment was processed.
Can I save my receipt instead of printing it?
Yes. After opening the printable receipt, use your browser or computer's print options to save it as a PDF instead of sending it to a printer.
Is my Zibster History the same as an invoice?
Not exactly. Your History includes receipts for payments that have already been processed as well as certain non-billing account activity.
Zibster memberships are automatically billed according to your account's billing schedule, so completed membership transactions provide receipts rather than manual invoices.
Will I receive an email when my membership is billed?
Yes. Zibster sends an email notification when your membership is billed. You can keep the notification for your records and use your account History when you need to access the transaction again.
Can Zibster Support help me find a receipt or explain a charge?
Yes. Contact the Zibster Support Team if you need help locating a transaction, accessing a receipt, or have questions about a charge on your account.
Need Help?
Zibster Support Hours: Monday–Friday, 9am–6pm EST
Phone: 844.353.3412
Channels: Phone, Live Chat, Support Ticket
