How Clients Use Gift Cards During Checkout in Zibster
Overview
Zibster Gift Cards allow clients to apply a prepaid balance toward eligible purchases during checkout. Clients enter their Gift Card code on the payment screen, and Zibster automatically applies the available balance toward the order.
If the Gift Card does not cover the full purchase, the client can pay the remaining balance using one of the payment methods you have enabled. If the Gift Card has money left after the purchase, the remaining balance can be used again on a future eligible order.
This guide explains where clients can use Zibster Gift Cards, how Gift Card balances are applied during checkout, and what happens when a Gift Card covers all or part of an order.
Where Clients Can Use Gift Cards
Gift Cards can be used during the standard Zibster checkout process for eligible online purchases, including:
- Products
- Services
- Scheduler Services
Gift Cards cannot be applied to:
- Invoices
- Forms
How Gift Cards Work During Checkout
When a client reaches the payment screen for an eligible purchase, they can enter their Gift Card code and apply it to the order.
Zibster checks the available Gift Card balance and applies it toward the amount due. What happens next depends on whether the Gift Card covers the full purchase or only part of it.
When the Gift Card Covers the Full Purchase
If the Gift Card has enough available balance to cover the full order total, the client can complete the purchase using the Gift Card.
If the Gift Card balance is greater than the order total, the unused balance remains on the Gift Card and can be used toward a future eligible purchase.
Example: A client has a $100 Gift Card and places a $75 order. The Gift Card covers the full purchase, and the remaining $25 stays available for future use.
When the Gift Card Covers Part of the Purchase
If the Gift Card balance is less than the order total, Zibster applies the available Gift Card balance and displays the remaining amount due.
The client can then pay the difference using one of the additional payment methods you have enabled for checkout.
Example: A client has a $50 Gift Card and places a $75 order. The $50 Gift Card balance is applied to the purchase, and the client pays the remaining $25 using another available payment method.
Using Gift Cards With Coupons and Promotions
Gift Cards can be used on orders that also include coupons, sales, or promotional pricing.
Gift Cards are treated as a payment method, not a discount. Any eligible coupon or promotional pricing is applied to the order first. The Gift Card is then applied toward the remaining balance.
Important Gift Card Details
Keep the following in mind when clients redeem Gift Cards:
- Clients can use one Gift Card per order.
- Clients do not need a Zibster account to redeem a Gift Card.
- The client must enter the correct Gift Card code during checkout.
- Gift Cards can be reused until the available balance reaches zero.
- Gift Cards do not expire by default.
- Gift Card balances cannot be redeemed for cash.
Troubleshooting / FAQs
Where can clients use Zibster Gift Cards?
Clients can use Gift Cards for eligible purchases made through the standard Zibster checkout process, including Products, Services, and Scheduler bookings that use Zibster checkout.
Can clients use Gift Cards on Invoices?
No. Gift Cards cannot be applied to Invoices.
Can clients use Gift Cards on Forms?
No. Gift Cards cannot be applied to Forms.
What happens if the Gift Card balance is higher than the order total?
The Gift Card covers the purchase, and any unused balance remains available on the Gift Card for future eligible purchases.
What happens if the Gift Card balance is lower than the order total?
The available Gift Card balance is applied to the order. The client can then pay the remaining amount using another payment method you have enabled.
Can a client use the same Gift Card more than once?
Yes. A Gift Card can be used for multiple eligible purchases until its available balance reaches zero.
Can a client use more than one Gift Card on the same order?
No. Only one Gift Card can be applied to an order.
Does a client need an account to use a Gift Card?
No. Clients do not need an account to redeem a Gift Card during an eligible Zibster checkout.
Can a client use a coupon and a Gift Card on the same purchase?
Yes. When both apply, the coupon or promotional pricing is calculated first. The Gift Card is then applied toward the remaining order balance.
Need Help?
Zibster Support Hours: Monday–Friday, 9am–6pm EST
Phone: 844.353.3412
Channels: Phone, Live Chat, Support Ticket
