How to Resend an Invoice in Zibster
Overview
You can resend an existing invoice from your Zibster account if your client did not receive or cannot find the original invoice email. Resending the invoice sends another email containing a link to the existing invoice. It does not create a duplicate invoice, change the invoice number, or change the amount your client owes.
Before sending, you can update the recipient email address, subject line, and message. This guide walks you through finding an unpaid invoice and resending it to your client.
STEP ONE
Log in to your Zibster account and click QUOTES & INVOICES in the left-side menu.
This opens the Quotes & Invoices dashboard.
STEP TWO
Click INVOICES at the top of the Quotes & Invoices dashboard to view your existing invoices.
STEP THREE
Click the INVOICE NUMBER for the invoice you want to resend.
This opens the invoice details page.
STEP FOUR
Click SEND in the upper-right corner of the invoice.
The Send Invoice window will open so you can review the email before sending it.
The SEND option is available for invoices that have not been paid.
FINAL STEP
Click SEND in the upper-right corner of the invoice.
The Send Invoice window will open so you can review the email before sending it.
The SEND option is available for invoices that have not been paid.
Additional Helpful Notes
- Resending an invoice does not create a new invoice or change the invoice number.
- Resending an invoice does not change the amount your client owes.
- Resending does not reset or remove payment activity already associated with the invoice.
- You can resend an unpaid invoice multiple times if needed.
- Zibster does not currently provide a history showing when invoice emails were sent or resent.
- The SEND option is available for invoices that have not been paid.
If Your Client Does Not Receive the Invoice Email
If a contact previously unsubscribed from emails sent through your Zibster account, they will not receive an invoice email sent through Zibster.
You can still share the invoice directly with your client. Copy the invoice's direct link and send it using your business email, a text message, or another communication method you normally use with your client.
If your client has not unsubscribed but cannot find the invoice email, confirm that the correct email address is entered and ask them to check their spam or junk folder before resending the invoice.
For instructions on locating the invoice URL, see the Zibster guide for viewing and sharing an invoice's direct link.
Need Help?
Zibster Support Hours: Monday–Friday, 9am–6pm EST
Phone: 844.353.3412
Channels: Phone, Live Chat, Support Ticket
