How to Let Clients Cancel Appointments Online
If you’d like to give your clients the ability to cancel their own appointments, you can easily manage that setting in your Zibster Scheduler.
You can choose how far in advance clients are allowed to cancel—such as up to 24 or 48 hours before the appointment, up to one week before, anytime, or not at all.
STEP ONE
Log into your Zibster account and click SCHEDULER from the left-side menu.
STEP TWO
At the top of the Scheduler control panel, click POLICIES.
STEP THREE
CHOOSE YOUR CANCELLATION SETTINGS
Find the section labeled ALLOW YOUR CLIENTS TO CANCEL THEIR APPOINTMENTS ONLINE.
From the dropdown menu, choose how far in advance clients can cancel:
-
Never – Clients cannot cancel their appointments online.
-
Up to 24 hours before
-
Up to 48 hours before
-
Up to one week before
-
Anytime – Clients can cancel at any time before the appointment.
Good To Know: Even if client cancellations are restricted, you can always cancel an appointment on their behalf from within your Zibster account.
Pro Tip
If you or your client cancels a scheduled appointment that has already been paid for, Zibster will not automatically process a refund. You’ll need to issue any refunds directly through the merchant account you used to process the payment.Learn More: How To Process A Refund Through Your Merchant
