Can I Cancel My Zibster Website Package and Keep My Domain and Mailbox?
Overview
Yes. You can request to cancel or pause your Zibster Website Package while keeping your domain, mailbox, or both active. This lets you continue using your domain or email without maintaining a Zibster website.
This guide explains which services you can keep, what happens to your other Zibster features, and how to request the change.
What Can I Keep Without a Website Package?
You can keep your domain only, your mailbox only, or both your domain and mailbox. These services can remain active without a Website Package.
Domain-only, mailbox-only, and domain-and-mailbox accounts are billed annually. If your account is currently billed monthly, the services you keep will move to annual billing on your next billing date. Zibster Support will review your account and confirm the billing change with you.
What Happens to My Other Zibster Features?
An active Website Package is required to use the Website Builder, Mood Boards, Files, ECommerce, Blog, Forms, Scheduler, Quotes & Invoices, Contacts, Marketing, and other included features. These features will no longer be available for regular use after your Website Package is canceled or paused.
If you want to keep using these features without maintaining a public website, you can keep your Website Package active and choose not to use the Website Builder.
Before requesting a change, save copies of any images, documents, videos, or other account content you need.
STEP ONE
Log in to your Zibster account and decide whether you want to keep your domain, mailbox, or both.
If you plan to use your domain with a website hosted elsewhere, ask your new provider for the DNS settings needed to connect it. Let Zibster Support know if you are keeping your Zibster Mailbox so your email settings can be considered when the domain is updated.
STEP TWO
Click the black and white question mark icon in the lower-right corner of your Zibster control panel. Open the support ticket form.
You can also call Zibster Support at 844.353.3412 to discuss the change.
FINAL STEP
In your support ticket, state that you want to cancel or pause your Website Package. Specify whether you want to keep your domain, mailbox, or both, and include the full domain name and any mailbox addresses you want to keep.
If you are connecting your domain to another website provider, include the DNS settings that provider gave you. Click SEND to submit your request. A confirmation with your Ticket ID will appear. Zibster Support will review your account and confirm the services that will remain active.
Additional Options and Helpful Notes
You can keep a domain registered with Zibster and use it for a website hosted by another company. Provide Zibster Support with your new provider’s DNS instructions so the appropriate records can be updated.
If you keep a Zibster Mailbox, tell Support before changing your domain’s DNS settings. Changes to email records could interrupt mail delivery.
Frequently Asked Questions
Will my domain be canceled when I cancel my Website Package?
Your domain can remain active if you ask to keep its registration service and continue paying for it.
Will my mailbox continue working?
Your mailbox can remain active if you ask to keep the service and continue paying for it. If your domain’s DNS settings are changing, coordinate those changes with Support to protect your email service.
Can I keep using Mood Boards or Files without a Website Package?
No. Mood Boards and Files require an active Website Package. Save copies of any content you need before your package is canceled or paused.
Will I still be billed?
Yes. You will continue to be billed for any domain or mailbox services you choose to keep. Support will confirm the services and billing schedule for your account.
Need Help?
Zibster Support Hours: Monday–Friday, 9am–6pm EST
Phone: 844.353.3412
Channels: Phone, Live Chat, Support Ticket
You can also follow our guide to submitting a Zibster support ticket.
