How to Cancel a Domain Name Registration Managed by Zibster
Overview
If you no longer need a domain name registered through Zibster, you can request cancellation of its Domain Registration service. Before submitting your request, decide whether you want to stop using the domain or keep it for your website or email. Canceling the service does not transfer the domain to another provider.
Choose the Right Option for Your Domain
- I no longer need the domain: Follow the steps below to request cancellation.
- I want to keep and manage the domain myself: Request a transfer out of Zibster before canceling Domain Registration service.
- I want to keep the domain but cancel my Website Package: Ask Zibster Support a domain only or domain and mailbox only account.
Before you cancel: Tell Support if you use an email address at this domain. The domain must remain registered for that address to keep working. Domain registration fees are non-refundable once the domain has been purchased and registered. Canceling Zibster’s service does not immediately remove the domain from the public registry; it remains registered until its expiration date unless transferred. Contact Support before your next renewal date if you want to discuss an upcoming charge.
How to Request Cancellation
For account security, submit the cancellation request through a support ticket while logged in to your Zibster account. Include the full domain name so Support can identify the correct registration. You can also call Zibster Support at 844.353.3412 to discuss your options before submitting the ticket.
STEP ONE
Log in to your Zibster account. Click the question mark icon in the lower-right corner of your control panel to open the ZIBSTER ASSISTANT.
STEP TWO
Click the option to create a support ticket. Select ACCOUNT for PRODUCT/SECTION and DOMAIN & EMAIL for SUBJECT.
In DESCRIPTION, state that you want to cancel Domain Registration service and include the full domain name. Mention any mailbox or other Zibster services you want to keep.
FINAL STEP
Click SEND to submit your ticket. A confirmation with a TICKET ID will appear. Keep the Ticket ID for your records.
What Happens Next?
Zibster Support will review your request and follow up about the change. Submitting a ticket does not cancel the service immediately. If you want to keep your domain or mailbox without a Website Package, Support will review the available options with you before changing your membership.
Need Help?
Zibster Support Hours: Monday–Friday, 9am–6pm EST
Phone: 844.353.3412
Channels: Phone, Live Chat, Support Ticket
