How to Scan Your Computer for Malware or Viruses (Windows & Mac)
If you are using Zibster Mailbox for your branded email service and our team ever detects a potential security concern, we will contact you directly. If you have been asked to check your computer for malware or viruses, this guide will walk you through how to run a system scan on both Windows/PC and Mac/Apple devices.
Important Note: Zibster is not affiliated with Microsoft or Apple. For assistance with your operating system, updates, or antivirus tools, please contact their support directly.
Email Safety Tips
Before scanning your computer, be sure to follow these important email safety practices:
- Do not click suspicious links or download unexpected attachments.
- If an email looks unusual or you were not expecting it, do not interact with it.
- Mark suspicious messages as spam or junk to help your email service block similar messages in the future.
- Block senders who repeatedly send unwanted or unsafe messages.
- Your Zibster Mailbox is hosted by Rackspace, but Rackspace will never contact you directly. Any legitimate communication about your Zibster Mailbox will always come from Zibster. If you ever receive an email claiming to be from Rackspace, treat it as suspicious.
Windows / PC Users
STEP ONE
Open the Start Menu on your computer.
STEP TWO
Type Windows Security into the search bar and open it.
STEP THREE
Click Virus & threat protection.
STEP FOUR
Click Quick Scan and allow the scan to complete.
(If Windows detects anything, it may prompt you to take additional steps.)
STEP FIVE
Check for available Windows Updates. Keeping your system updated helps prevent security issues.
Mac / Apple Users
STEP ONE
Open System Settings from your Dock or Apple menu.
STEP TWO
Click General, then select Software Update.
STEP THREE
Install all available updates.
(macOS updates include Apple’s built-in malware detection and removal tools.)
STEP FOUR
Restart your computer once the updates are complete.
