How to Update Your Payment Method in Zibster
Overview
Your Zibster payment method is the credit or debit card saved to your account for recurring membership billing. Your Zibster account can have one saved payment method at a time, and saving a new card replaces the previous payment method associated with your account.
This guide explains how to update your Zibster payment method, how to check when your payment method was last updated, and what to expect if your account needs to be reactivated.
STEP ONE
Log into your Zibster account and click MY ACCOUNT in the left-side menu.
This opens the account management area where you can manage your billing information, account details, payment method, and account history.
If your account is in Offline, Standby, or Notify status, you may see the Reactivate Your Membership screen instead of the standard Zibster control panel. See the Accounts in Offline, Standby, or Notify Status section below for more information.
STEP TWO
At the top of the My Account dashboard, hover over ACCOUNT DETAILS and click PAYMENT METHOD from the dropdown menu.
This opens the Payment Method page, where you can update the payment method currently associated with your Zibster account.
FINAL STEP
Enter your new card information on the Payment Method page, including the name on the card, card number, expiration month, and expiration year.
Click UPDATE INFORMATION to save your changes.
Your Zibster account can have one saved payment method at a time. When your new card is saved successfully, it automatically replaces the previous payment method associated with your account.
The new payment method will be used for applicable future recurring Zibster membership charges.
Updating your payment method does not reverse, transfer, or change payments that have already been completed.
How to Check When Your Payment Method Was Updated
Your Zibster account History can help you confirm when a payment method update was recorded on your account.
Go to MY ACCOUNT, hover over ACCOUNT DETAILS, and click HISTORY.
Payment method updates appear in your History along with other account activity.
The History can show when a payment method was updated, but it does not display or recover a previous full card number.
For more information about reviewing payments and receipts, see How to View and Print Your Zibster Billing History and Receipts.
Accounts in Offline, Standby, or Notify Status
If your Zibster account is in Offline, Standby, or Notify status, you may see the Reactivate Your Membership screen after you log in instead of the standard Zibster control panel.
From this screen, you can select an available monthly or annual membership and enter the payment information required to reactivate your account.
After the reactivation is completed successfully, you can access the Zibster control panel again. The card entered during reactivation becomes the payment method associated with the reactivated membership.
Zibster Account Payment Method vs. Customer Payment Processing
The payment method saved under MY ACCOUNT → ACCOUNT DETAILS → PAYMENT METHOD is used for applicable charges from Zibster.
It is separate from the merchant account you connect to accept payments from your customers.
For example, you can connect a supported merchant such as Stripe, Square, PayPal, Authorize.net, iTransact, PayJunction, or Payflow Pro through Zibster ECommerce. Your merchant processes payments that your customers make to your business through supported Zibster features.
Updating your Zibster account payment method does not change, replace, or disconnect the merchant you use to accept customer payments.
To manage the merchants connected to your account, click ECOMMERCE, click PAYMENT, and select MERCHANTS.
See How Do I Set Up a New Merchant? for more information about accepting customer payments through Zibster.
Payment Method vs. Billing Information
Your payment method and billing contact information are managed separately in Zibster.
Updating your payment method does not automatically change your billing name, address, phone number, or other billing contact details.
To update your billing information, go to MY ACCOUNT, hover over ACCOUNT DETAILS, and click BILLING INFO.
See How Do I Update My Contact & Billing Information for complete instructions.
Additional Helpful Notes
- Your Zibster account can have one saved payment method at a time.
- Saving a new card automatically replaces the previous payment method associated with your account.
- The current payment method is used for applicable future recurring membership charges.
- Updating your payment method does not change payments that have already been completed.
- Updating your payment method does not cancel your Zibster membership or stop recurring billing.
- Keeping your payment method current can help prevent failed or delayed membership payments.
- You may need to update your payment method if your card expires, is replaced, receives a new card number, is reported lost or stolen, or is declined by your card issuer.
Protect Your Payment Information
For your security, do not send your full credit or debit card number through email, Live Chat, or a Support Ticket.
Enter updated card information directly on the PAYMENT METHOD page in your Zibster account.
If you need assistance updating your payment method, the Zibster Support Team can help guide you through the process without requiring you to send your full card number.
Troubleshooting and FAQs
Why was my card charged automatically for my Zibster membership?
Zibster memberships are recurring. Under the Zibster Terms of Use, you authorize Zibster to charge the payment method on file for applicable recurring membership fees while your membership remains active.
Your membership continues to renew according to your billing cycle unless it is canceled in accordance with the Zibster Terms of Use.
See the Zibster Terms of Use for complete information about membership billing and cancellation.
Which payment method will Zibster use for my next recurring membership charge?
Zibster uses the payment method currently associated with your account for applicable future recurring membership charges.
If you update your payment method, the new card replaces the previous payment method associated with your account and becomes the payment method used for applicable future recurring charges.
Why did my previous card disappear after I updated my payment method?
Your Zibster account can have one saved payment method at a time.
When you successfully update your payment method, the new card replaces the previous payment method associated with your account.
You do not need to remove the previous payment method separately.
When does my new payment method become active?
Your new payment method becomes the payment method on file after you click UPDATE INFORMATION and the update is accepted successfully.
It will then be used for applicable future recurring membership charges.
Does changing my payment method affect a charge that has already been processed?
No. Updating your payment method does not reverse, transfer, or change a payment that has already been completed.
The updated payment method applies to applicable future recurring membership charges.
Can I see when my payment method was last updated?
Yes. Go to MY ACCOUNT, hover over ACCOUNT DETAILS, and click HISTORY to see when a payment method update was recorded.
This can help you confirm when the payment method associated with your account was changed.
Can I view a payment method that was previously associated with my account?
Your account History can show when a payment method was updated, but it does not display or recover a previous full card number.
What should I do if I believe a different payment method should have been charged?
First, review your account HISTORY to confirm when your payment method was last updated.
If you believe the payment method associated with your account had already been changed before a completed membership charge, contact the Zibster Support Team.
Our team can review the available account and billing history with you.
Does updating my payment method cancel my Zibster membership?
No. Updating, replacing, or changing your payment method does not cancel your Zibster membership or stop recurring billing.
Your membership remains active and continues to renew according to your billing cycle unless you complete the required cancellation process.
If you want to cancel your membership, see How To Cancel Zibster for complete instructions.
What happens if my Zibster payment fails?
If Zibster is unable to successfully process your recurring membership payment, you may need to update the payment method associated with your account.
See What Happens if My Zibster Payment Fails? for more information about failed payments and account access.
Why do I see a Reactivate Your Membership screen when I log in?
Your account may be in Offline, Standby, or Notify status.
If so, you may see the Reactivate Your Membership screen instead of the standard Zibster control panel.
Complete the reactivation process to select an available membership and enter the payment information required to restore access to your account.
Can I update my payment method without reactivating my membership?
If your account requires reactivation before you can access the Zibster control panel, use the Reactivate Your Membership screen.
The payment information entered during reactivation becomes the payment method associated with the reactivated membership.
Why will my card not save?
Confirm that the card number, name on the card, and expiration information are entered correctly. Also confirm that the card is active and has not expired.
If the payment method still cannot be updated, contact your card issuer or the Zibster Support Team for assistance.
Does updating my Zibster payment method change how my customers pay me?
No. Your Zibster account payment method and your ECommerce merchant settings are separate.
Changing the card saved under MY ACCOUNT → ACCOUNT DETAILS → PAYMENT METHOD does not change the merchant account your customers use to make payments to your business.
To review your customer payment options, click ECOMMERCE, click PAYMENT, and select MERCHANTS.
Need Help?
Zibster Support Hours: Monday–Friday, 9am–6pm EST
Phone: 844.353.3412
Channels: Phone, Live Chat, Support Ticket
