How to Transfer Ownership of a Zibster Account
Overview
Transferring ownership of a Zibster account requires updating the account login, billing information, and payment method so the new owner can access, manage, and pay for the account going forward.
This guide explains the primary account settings that should be updated when ownership changes. Once the transfer is complete, the new owner should be able to log in using their email address, have their billing information connected to the account, and use their payment card for future Zibster membership charges.
Prerequisites
Before beginning the ownership transfer, make sure:
• The current owner and new owner have agreed to the account transfer.
• You can log in to the current Zibster account.
• You have the new owner’s login email address, billing information, and payment card information.
If the current owner cannot access the account or provide the login information, contact Zibster Support for assistance. Account verification may be required before changes can be made.
STEP ONE
Log in to the Zibster account and click MY ACCOUNT in the left-side menu.
This opens the account management area, where you can update the login, billing, and payment information associated with the account.
STEP TWO
Update the login email address for the account.
The login email determines who can access the Zibster control panel. When transferring ownership, the login email should be changed to an email address controlled by the new owner.
At the top of the My Account control panel, hover over ACCOUNT DETAILS and select the option for updating the account email address.
Enter the new owner’s email address and save your changes.
Once the email address has been updated, the new owner should use that email address when logging in to the Zibster account.
Learn More: How to Change Your Zibster Login Email
STEP THREE
Update the billing information associated with the account.
The billing information should identify the person or business responsible for the Zibster membership.
At the top of the My Account control panel, hover over ACCOUNT DETAILS and click BILLING INFO from the drop-down menu.
Update the available billing fields as needed, including:
• Name
• Company
• Phone number
• Address
• City
• ZIP or postal code
• Country
• State or province
• Website
• Industry
Scroll to the bottom of the page and click SAVE CHANGES.
Learn More: How to Update Your Contact and Billing Information in Zibster
FINAL STEP
Update the payment method on file.
Zibster stores one payment card on the account at a time. The new owner should replace the previous payment method with their own credit or debit card so future membership charges are billed correctly.
At the top of the My Account control panel, hover over ACCOUNT DETAILS and click PAYMENT METHOD from the drop-down menu.
Enter the new payment information, including:
• Name on the card
• Card number
• Expiration month
• Expiration year
Click UPDATE INFORMATION to save the new payment method.
The new payment method will replace the previous card on file and will be used for future automatic Zibster membership charges.
Learn More: How to Update Your Payment Method in Zibster
Ownership Transfer Checklist
Before considering the ownership transfer complete, confirm that:
• The login email belongs to the new owner.
• The billing information identifies the new owner or business.
• The payment method has been replaced with the new owner’s card.
• The new owner can successfully log in to the Zibster account.
• The previous owner no longer has access to the account login or saved payment method.
Billing Information and Payment Methods
Billing information and payment methods are managed separately in Zibster.
Billing information includes the name, address, company, and contact details associated with the account’s billing records.
The payment method is the credit or debit card used to pay membership charges.
Updating the billing information does not replace the payment card on file. Both sections should be reviewed and updated when transferring account ownership.
Update Public Business Information Separately
Changing the billing information in MY ACCOUNT does not automatically update the business information displayed elsewhere in Zibster.
The new owner may also need to review and update information displayed on:
• The Zibster website
• Contact forms
• Quotes and invoices
• Mood Boards
• Email marketing campaigns
• Scheduler services
• Automated emails
• Account branding
Review the website content and other public-facing settings separately to make sure the correct business name, contact information, policies, and branding are displayed.
Review Account Access and Security
After changing the login email, the new owner should review the account’s login and security information.
The new owner should update the account password and confirm that all login information is controlled by them.
Do not continue sharing the account password with the previous owner after the ownership transfer is complete.
Frequently Asked Questions
Can Zibster Support transfer ownership for me?
Zibster Support can help explain the account transfer process. However, the current account owner or an authorized user may need to verify account information before Support can assist with access or account changes.
Does changing the login email update the billing information?
No. The login email, billing information, and payment method are separate account settings. Each section must be updated individually when transferring account ownership.
Does updating the billing information replace the old payment card?
No. Updating the billing information does not remove or replace the payment method. The saved credit or debit card must be updated separately under PAYMENT METHOD.
When does the new payment method take effect?
The new payment method takes effect after you click UPDATE INFORMATION. Future automatic membership charges will use the new card saved to the account.
Does changing ownership affect the website or account content?
Changing the login email, billing information, and payment method does not remove or replace the website, files, Mood Boards, forms, invoices, contacts, or other content stored in the account.
The new owner should review the existing content and settings to confirm that everything should remain in the account.
What should I do if the previous owner cannot log in?
Contact Zibster Support for assistance. Support may need to verify account ownership or authorization before helping with account access or making changes.
