How to Allow Zibster Email Notifications in Gmail or Google Workspace
Overview
Gmail or Google Workspace may place Zibster notification emails in Spam or sort them into another inbox category. You can create a Gmail filter that tells Gmail not to send matching Zibster notifications to Spam.
This guide explains how to create a Gmail filter for notifications sent from emailsupport@mailbiz1.zibster.com, find missing notifications, and troubleshoot messages blocked by Google Workspace.
Zibster is not affiliated with Google. Gmail and Google Workspace settings are managed by Google and may change over time.
STEP ONE
Log in to the Gmail or Google Workspace inbox where you receive notifications from your Zibster account.
Open Gmail in a web browser on a computer and locate the search bar at the top of your inbox.
STEP TWO
Click the SHOW SEARCH OPTIONS icon on the right side of the Gmail search bar.
The advanced search panel will open.
STEP THREE
Enter emailsupport@mailbiz1.zibster.com in the FROM field.
Leave the remaining search fields blank and click CREATE FILTER in the lower-right corner of the search panel.
FINAL STEP
Select NEVER SEND IT TO SPAM.
You can also select additional options to make Zibster notifications easier to find:
- STAR IT: Adds a star to each matching message.
- ALWAYS MARK IT AS IMPORTANT: Adds Gmail’s importance marker.
- APPLY THE LABEL: Organizes notifications under an existing or new Gmail label.
- CATEGORIZE AS PRIMARY: Places notifications in the Primary category when inbox categories are enabled.
- ALSO APPLY FILTER TO MATCHING CONVERSATIONS: Applies the selected settings to matching messages already in your Gmail account.
Do not select DELETE IT or SKIP THE INBOX unless you intentionally want Gmail to delete or archive these notifications.
Click CREATE FILTER to save the filter. Gmail will apply the selected actions to future messages sent from.
Find an Existing Zibster Notification
Enter the following search in the Gmail search bar:
from:emailsupport@mailbiz1.zibster.com
Review the search results and check these Gmail locations:
- Spam
- Trash
- All Mail
- Promotions
- Updates
If you find a Zibster notification in Spam, open or select the message and click NOT SPAM. Gmail will move the message out of Spam.
Add the Notification Address to Google Contacts
You can also add emailsupport@mailbiz1.zibster.com to your Google Contacts.
Saving the address as a contact may help Gmail recognize that you know the sender. For the best results, add the address to your contacts and create the filter described in this guide.
Confirm Your Zibster Notification Address
A Gmail filter only helps when the notification is being sent to the correct email address.
Confirm that the notification email address saved in your Zibster account is complete and spelled correctly. Depending on the notification type, you may manage this address through Forms, Scheduler, ECommerce, Mood Boards, or another area of your account.
Correct any errors before testing the notification again.
By default, notifications are sent to the email address you use to log in to your Zibster account. You can customize where certain form, order, and Scheduler notifications are sent.
Related guides:
Google Workspace Administrator Settings
f you use an email address managed through Google Workspace, your organization may have email rules that individual users cannot change.
A personal Gmail filter only controls messages that reach your mailbox. It cannot recover a message that was rejected, blocked, or quarantined by an organization-level Google Workspace rule.
If the notification does not appear in Spam, Trash, All Mail, or another inbox category, ask your Google Workspace administrator to:
- Search the organization’s email logs for the missing message.
- Review blocked sender and spam settings.
- Check the organization’s email quarantine.
- Review routing or compliance rules that could reject the message.
- Add
emailsupport@mailbiz1.zibster.comas an approved sender when appropriate.
Only a Google Workspace administrator can manage these organization-level settings.
Edit or Remove the Gmail Filter
To manage the filter later:
- Open Gmail in a web browser on a computer.
- Click the SETTINGS icon.
- Click SEE ALL SETTINGS.
- Click FILTERS AND BLOCKED ADDRESSES.
- Locate the filter containing
emailsupport@mailbiz1.zibster.com. - Click EDIT to change the filter or DELETE to remove it.
Troubleshooting and FAQs
Why does the notification still go to Spam?
Open or select the notification and click NOT SPAM.
Review your Gmail filter and confirm that the FROM field contains emailsupport@mailbiz1.photobiz.com and that NEVER SEND IT TO SPAM is selected.
Check your other Gmail filters for rules that could delete, archive, label, or redirect the message.
Why does the notification appear in another inbox category?
Edit the filter and select CATEGORIZE AS, followed by PRIMARY.
You can also move an existing notification to the Primary category. Gmail may ask whether future messages from this sender should also be placed there.
What should I do if the notification does not appear anywhere?
Search for from:emailsupport@mailbiz1.photobiz.com and check Spam, Trash, All Mail, Promotions, and Updates.
Confirm that the notification email address saved in your Zibster account is correct. You should also verify that your Google storage is not full.
If you use Google Workspace, ask your organization’s administrator to review its email logs, quarantine, approved senders, and organization-level email rules.
Why can’t I create or change the filter?
Make sure you are using Gmail in a web browser on a computer. Filter settings may not be available through every mobile Gmail interface.
Your Google Workspace administrator may also restrict certain Gmail settings. Contact your organization’s administrator if the filter options are unavailable.
Does this guarantee that every Zibster notification will be delivered?
No. The filter tells Gmail not to send matching messages that reach your mailbox to Spam.
It cannot override an incorrect recipient address, a full mailbox, an organization-level rejection, or another email delivery problem.
Need Help?
Zibster Support Hours: Monday–Friday, 9am–6pm EST
Phone: 844.353.3412
Channels: Phone, Live Chat, Support Ticket
